Client Services Officer

• Full-Time, Fixed-Term with the possibility of extension
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

So why cohealth?
cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About the role
The Client Services team at cohealth is the first point of contact, both face-to-face and via telephone for clients and visitors to the organisation and requires highly skilled individuals to ensure that those who access the service are welcomed, registered, and supported throughout their journey in cohealth.

Please refer to the Position Description for more information.

Your duties include:

• Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner, respecting language differences, cultural beliefs, and practices
• Participate in efficient oral and medical emergency triage processes, ensuring appointment books are at capacity as directed by Team Leader/Manager
• Responsible for the management of the client record in accordance with cohealth Policies and Procedures
• Checking Medicare for correct item number and individual service provider selection prior to processing all accounts Batching, reconciling and resubmissions

What cohealth offers:

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here: https://www.ato.gov.au/Individuals/Jobs-and-employment-types/Working-as-an-employee/Salary-sacrificing-for-employees/
• Novated Leasing available
• A significantly discounted fitness membership with unlimited access to over 290 facilities for you and your family. To find out more click here
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Our ideal candidate:

• Experience with face-to-face customer service
• Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
• Enjoys working within a dynamic, fast paced team environment
• Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systems

Application Process

To download the PD, and to apply for this job go to: https://cohealthcareers.org.au/Current-Jobs & enter ref code: 6882728.

Applications close 24 April 2026 at 10pm

We will be conducting interviews for this role as applications are received.

If you have any questions regarding this role, please contact Michelle Domingo on Michelle.Domingo@cohealth.org.au or Helen Carter on Helen.Carter@cohealth.org.au

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.